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Customer Sales – Services Agent

Les Éclairages Pa-Co inc.

This is a Full-time position in Laval, QC posted October 5, 2018.

Manufacturer of commercial and industrial lighting fixtures located in Laval is looking for an experienced Inside Sales Representative to deliver exemplary customer service and business solutions to clients and support sales organization.

Responsibilities:

  • Prepare detailed quotes to customers including pricing and product details. Track open quotes and follow-up on them.
  • Process customer orders and enter all relevant information in the system
  • Track promised customer ship dates and coordinate with operations department to ensure timely deliveries. Maintain open communication with customers regarding open orders.
  • Track open purchase orders required to complete customer jobs and expedite with vendors.
  • Supports the sales organization in determining the most technically appropriate and cost-effective solutions based on customer specification requirements and sales organization directives
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Perform administrative functions as required such as coordinating transport and logistics
  • Communicate with peers in different departments to serve the customer in a timely manner

Qualifications:

  • 2+ years of relevant inside sales and customer service experience
  • Commercial and technical knowledge of the lighting and/or electrical industry a must for this position
  • Demonstrate ability to work in a fast-paced environment, to handle multiple demands and competing priorities
  • Strong organizational and communication skills with the ability to prioritize workload effectively
  • Commitment to high professional ethical standards in a diverse workplace.
  • Excellent verbal and written communications skills. Must be fluently bilingual in English and French.
  • Proficient in MS office applications (Outlook, Word and Excel) and ERP systems

Skills Required

  • Education level: College
  • Work experience (years): None

Package

Salary: N/D

How to Apply