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Customer Service Agent

Agence de recouvrement CBV

This is a Full-time position in Laval, QC posted September 11, 2018.

rontLine Group (FLG) is a division of CBV Collection Services Ltd (since 1921). FLG provides first party, customer-service solutions to clients across North America.

While having a rapid growth, we are currently looking for 10 Customer Service Representatives who are highly motivated and career-focused individuals, who believe in providing the best service and results for our client TELUS.


-Permanent, full-time position (40hrs/week)

-Salary of $14.50/hr + possibilities of bonus

-Extensive incentives & contests – prizes, gifts, rewards, employee appreciation

-Excellent Group Benefits.

  • Extended Health, Dental and Vision Care coverage (premium mostly paid by the employer).
  • Matched Contribution GRSP Plan (match by the employer)
  • EAP Program.

-Rebate on telecommunication services

-Great opportunities to advance

-Employee referral program

-Complete paid training program


-Provide exemplary customer service.

-Communicate with our customers concerning general inquiries, missing & misapplied payment inquiry, equipment inquiry, overage inquiry, credit limit inquiry, billing & balance inquiry transaction disputes, collection actions, paper statement requests, and change of service/personal information in accordance with the clients’ guidelines and regulations.


-English written and spoken (bilingualism is an asset).

-You have a positive attitude and outstanding, adaptive communication skills.

-You are well organized and able to handle multiple tasks simultaneously.

-You are solutions-driven.

-You are able to navigate and use multiple applications or computer screens.

-You are quick and reliable.

-You have at least one year of relevant work experience (asset).

-You have experience working in a call center (asset).


2 Place Laval. Corner of Boul. Saint-Martin and Des Laurentides.

10 mins bus from metro stations Cartier or Montmorency.


Our call center is open 7 days a week, Monday to Sunday from 9:00 AM to 9:00 PM. Candidates must be able to commit to a fix shift work, 40 hours per week across 7 days a week.

Skills Required

  • Education level: High school
  • Work experience (years): 0-2 years


Salary: 14.50$ per hour

How to Apply