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Agent Member Services

GPM régimes collectifs

This is a Contract position in Laval, QC posted November 25, 2021.

In a context of sustained growth, we are looking for a person of exception who wishes to join our efficient and determined team. GPM Group Benefits (GPM), one of the largest private group benefits administrators in Québec, set out on a Client for Life mission which is behind our constant search for excellence in the services we provide, and of the dynamic approach that characterizes our company.

True to GPM’s exceptional quality standards, the Agent communicates effectively and empathetically with members who call our service center. They take all means at their disposal to inform the members and resolve each situation to their complete satisfaction.

The ideal agent is known as an organized and service oriented individual, methodical in carrying out the tasks assigned within the required timeline. People like to rely on this individual for a job well done, in the context of GPM’s values and high service standards.

We offer a healthy and stimulating work environment that reflects our fundamental values, as well as a competitive salary and benefits package.

This role requires the presence of the individual in the offices of GPM, full time, where Public Health regulation is strictly observed.

The role of the Agent, Member Services combines two main services:

  • Answering calls and emails from plan members, providing information, finding solutions and resolving issues in relation with their group benefits or claims, in compliance with GPM’s high service standards.
  • Analyzing and processing medical and dental claims submitted by members, on a daily basis, in accordance with GPM policies and procedures.

To perform well, the Agent must communicate effectively respecting GPM’s service guidelines and values, and become very familiar with operating systems  as well as the services offered.

Complete training and adequate coaching are offered to support the individual who is motivated to pursue a career at GPM.