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Director, Operations – #2021-6892 (reqID)


This is a Contract position in Laval, QC posted November 23, 2021.


Position at Dynacare (French)

The Director, Operations, shall support the achievement of Vice President, CDQA strategic and operational plans in accordance to the Dynacare values.


  • Responsible for a focused approach to the management of Laboratory Operations (Specimen Processing, Core Laboratory Medical , Pharma and Covid, customer service ) in a manner that achieves the organizational goals by building systems and solutions that ensures business growth and profitability by supporting the commitment to a fulfilling work environment
  • Establish, monitor, measure and report on laboratory and customer service  performance metrics, analyze and identify issues impacting operational performance and establish initiatives for continuous improvement to ensure operational effectiveness and efficiency
  • Drive improvements in laboratory operations the areas of cost, quality and service Lead the team to achieve customer service standards for both quality and turnaround measures in a continually changing environment, including problem identification and resolution
  • Promote a performance culture by regularly identifying and assessing talent and provide appropriate support and guidance in training and developing employees
  • Strategically plan and identify for the laboratory businesses the necessary budget requirements, the provision of leading edge technology, exceptional service to client groups, and the acquisition and talent pool development of optimal human resources
  • Build a culture of collaboration and develop relationships with all internal stakeholders
  • Take a lead role in the region for coordinating organizational efforts in a manner that aligns with Dynacare, mission, vision and values
  • Represent the Dynacare brand by collaborating with customers, pharma and government and community organizations
  • Focus on growth: Identify opportunities in new test and technology and leverage Labcorp capabilities to launch new tests



  • Recommend Operations strategies, policies, standards, systems and practices
  • Monitor strategies, policies, standards and practices
  • Provide expertise and information on Pharma needs related to Information Systems
  • Coordinate cross-functional projects as assigned by the Vice President, CDQA
  • Collaborate with discipline directors who are license holders



  • Provide products and services intelligence and advice from contacts with patients, customers and physicians
  • Establish relationships with regulatory bodies and govt agencies
  • Establish relationships with discipline leads in Quebec


  • Knowledge of external factors that impact operations (new trends, developments, legislation and technology with respect to the health care industry and related discipline)
  • Knowledge of continuous improvement methodologies/ Lean Six Sigma Greenbelt
  • Knowledge of occupational health and safety
  • Knowledge of customer service and development of programs to support building both internal and external relationships
  • Knowledge of Health Care System and funding models
  • University Degree in Science with registration as chemist or microbiologist in the Quebec province