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Call Center Agent

Agence de recouvrement CBV

This is a Full-time position in Laval, Québec posted November 29, 2018.

Are you fascinated by the field of customer service?

Are you looking for new challenges and opportunities to conquer?

Come join the expanding team of FLG division FLG provides first party, customer-service solutions to clients across North America.

While having a rapid growth, we are currently looking for 10 Call Center Agents who are highly motivated and career-focused individuals, who believe in providing the best service and results for our client TELUS .

WHAT WE OFFER : -Permanent, full-time position (40hrs/week) -Salary of $15.00/hr -Extensive incentives & contests – prizes, gifts, rewards, employee appreciation -Excellent Group Benefits.

Extended Health, Dental and Vision Care coverage (premium mostly paid by the employer).

Matched Contribution GRSP Plan.

EAP Program.

-A structured dynamic environment, that privileges teamwork -Great opportunities to advance (WE ARE EXPANDING) -Employee referral program -Paid training program Responsibilities: -Provide exemplary customer service.

-Communicate with our customers concerning general inquiries, missing & misapplied payment inquiry, equipment inquiry, overage inquiry, credit limit inquiry, billing & balance inquiry transaction disputes, collection actions, paper statement requests, and change of service/personal information in accordance with the clients’ guidelines and regulations.

Qualifications: -Bilingualism written and spoken (French and English).

-You have a positive attitude and outstanding, adaptive communication skills.

-You are well organized and able to handle multiple tasks simultaneously.

-You are solutions-driven.

-You are able to navigate and use multiple applications or computer screens.

-You are quick and reliable.

-You have at least one year of relevant work experience (asset).

-You have experience working in a call center (asset).

LOCATION: 2 Place Laval.

Corner of Boul.

Saint-Martin and Des Laurentides.

10 mins bus from metro stations Cartier or Montmorency.

OPERATION HOURS: Our call center is open 7 days a week, Monday to Friday from 8:00 AM to 8:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM.

Candidates must be able to commit to a fix shift work, 40 hours per week across 7 days a week.