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Customer Service Agent

Nuera Air

This is a Contract position in Laval, QC posted May 14, 2023.

Nuera Air is the world leader in the field of central vacuums. Manufacturer of several elite brands of central vacuums, including Beam, Duovac and Husky, Nuera Air is a success story that dates back more than 50 years!

To help us maintain and exceed our standards of excellence, we are looking for a Customer Service Agent to fill our team in Laval!

Be the Standard

Every member of our team is challenged, every day, on every call, during every contact, to be the standard of excellence. The success of our business depends not only on the excellent central vacuums we manufacture but on the quality of service we provide at every touch point!

This person will be responsible for responding quickly to customer requests; Enter orders and respond to questions/concerns in a timely and professional manner.

Tasks :

Process and support customer orders and inquiries
Answer calls and handle email inquiries
Provide courteous, prompt and efficient customer service
Update customers on the status of their orders, notifying them of any changes
Provide support to sales representatives
Process warranty claims
Skills :

  • Strong interpersonal skills: integrates well with employees, is comfortable with a rigorous style of give-and-take, communication and collaboration
  • Effective team player
  • Ability to work independently
  • Energetic, able to provide and receive feedback
  • Client-focused; dedicated to meeting the expectations of internal and external customers
  • Able to organize and prioritize work effectively
  • Able to deal with customer escalations in a respectful and efficient manner

Requirements:

  • 2-5 years of customer service in an office environment
  • Excellent interpersonal and oral/written communication
  • Detail-oriented, with the possibility of multi-tasking
  • Demonstrated ability to work calmly in a fast-paced team environment
  • Willing to adapt and be flexible in our ever-changing work environment
  • Bilingual (French and English)