This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

English jobs board for the people in Laval, Québec

To post a job, login or create an account |  Post a Job

   Jobs Laval   

Find new job offers in English every day in Laval

previous arrow
next arrow
Slider

Customer Service Agent

Agence de recouvrement CBV

This is a Full-time position in Laval, Québec posted November 14, 2018.

You are fascinated by the field of customer service.

You are looking for new challenges and opportunities to conquer.

Our Customer Service Agent position at FLG is for you FLG provides first party, customer-service solutions to clients across North America.

While having a rapid growth, we are currently looking for 10 agents who are highly motivated and career-focused individuals, who believe in providing the best service and results for our client TELUS .

WHAT WE OFFER : -Permanent, full-time position (40hrs/week) -Salary of $15.00/hr -Extensive incentives & contests – prizes, gifts, rewards, employee appreciation -Excellent Group Benefits: Extended Health, Dental and Vision Care coverage (premium mostly paid by the employer).

Matched Contribution GRSP Plan.

EAP Program.

-A structured dynamic environment, that privileges teamwork -Great advancement opportunities -Employee referral program -Paid training program Responsibilities: -Provide exemplary customer service.

-Communicate with our customers concerning general inquiries, missing & misapplied payment inquiry, equipment inquiry, overage inquiry, credit limit inquiry, billing & balance inquiry transaction disputes, collection actions, paper statement requests, and change of service/personal information in accordance with the clients’ guidelines and regulations.

Qualifications: -Bilingualism written and spoken (French and English) .

-You have a positive attitude and outstanding, adaptive communication skills.

-You are well organized and able to handle multiple tasks simultaneously.

-You are solutions-driven.

-You are able to navigate and use multiple applications or computer screens.

-You are quick and reliable.

-You have at least one year of relevant work experience (asset).

-You have experience working in a call center (asset).

LOCATION: 2 Place Laval.

Corner of Boul.

Saint-Martin and Des Laurentides.

10 mins bus from metro stations Cartier or Montmorency.

OPERATION HOURS: Our call center is open 7 days a week, Monday to Friday from 8:00 AM to 8:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM.

Candidates must be able to commit to a fix shift work, 40 hours per week across 7 days a week.