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Customer Service Representative

Fuze HR Solutions Inc

This is a Contract position in Laval, QC posted November 22, 2022.

Role: Customer Service/Inside Sales Representative

Status: Permanent

Location: Laval, QC – Fully in office

Responsibilities:

  • Professionally and efficiently reply to customer inquiries via email or telephone and offer expert guidance on products, services and technical documentation
  • Gain the relevant necessary information to affirm customer requirements and suggest solutions based upon product usage and its application
  • Perform both verbal and written quote in a timely fashion and follow up, using data entry, whilst processing and tracking orders, maintaining customer relations
  • Professionally affirm that all necessary client information to proceed with the order has been obtained
  • Reply to pricing requests and product availability – simultaneously gaining the required info from suppliers for special orders
  • Professionally reply to customer complaints and after-sales policies are adhered to be liaising with the relevant department and client accordingly
  • Anchor liaison with alternative departments (production, engineering, purchasing, logistics, accounting) to ensure a seamless process is executed

Qualifications:

  • Bilingual in French and English, both written and spoken
  • Experience in sales or customer service
  • Proficient with Microsoft Office Suite especially Excel, Outlook, Word
  • Relevant experience in technical functions (an asset)
  • Experience/knowledge of SalesForce software (an asset)
  • Strong interpersonal skills to build trusting relationships with customers
  • Ability to understand and explain technical products
  • Organized with good priority management skills

Apply now or send your resume to Amanda at amandar@fuzehr.com

Package

Salary: 50000.00-65000.00