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General Manager – MEC Laval

MEC - Mountain Equipment Company Ltd

This is a Contract position in Laval, QC posted January 9, 2022.

Are you passionate about the outdoors? Do you lead by example? Are you curious about joining an incredible community that believes in helping Canadians in living a healthy an active lifestyle?

At MEC we are more than just a job! We love what we do and we’re passionate about sharing our love of the outdoors with each other and our customers.

Reporting to the Regional Retail Manager, this role is responsible for store operation, to meet standards within MEC’s strategic direction and to deliver business objectives which includes exceptional member satisfaction levels. A General Manager is accountable for store performance and plays a key role in building a high performing team and engaging culture in the assigned store location.

  • We offer a competitive hourly rate and a great short term incentive program.
  • You get paid sick days
  • Staff Discount and ProDeals
  • A Competitive benefit package that includes:
    • Health Benefits (Medical and Dental), Life insurance
    • Employee matching Group Retirement Savings Plan (RRSP)
    • Tuition Reimbursement Program to expand your knowledge and skills
    • Paid Volunteerism
    • Equipment Demonstration Program (EDP) – gear rental program
  • An opportunity to Live our Purpose and spend time with your peers through field experience program
  • Training and product knowledge
  • Growth opportunities
  • Working with an amazing, collaborative team and much more

MEC is an equal opportunity employer. We’re proud to work with our people to create a diverse workplace, which accommodates individuals of all abilities, backgrounds and identities. We welcome and encourage applications from people with disabilities. Tell us what you need during the hiring process, and we’ll do our best to accommodate you

Why YOU?
If you like working with an inclusive, hands-on, collaborative team that connects people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place for people who are always learning and trying new things like bouldering, yoga, or trail running!
You are good natured and have a welcoming vibe. You’re outgoing and genuinely like helping people. You’re stoked about being active outside.
You have availability to work weekends and evenings. You have 5 to 7 years of management experience in a busy, high-volume retail or service environment. You have demonstrated skills in employee lifecycle, planning, project management, change management, budgeting and process improvement in a retail setting.

You embrace the culture of service and an environment of constant change in order to keep MEC thriving. You connect with members and staff by sharing your passion for an active lifestyle. You provide coaching and mentorship to MEC teams to ensure we’re aligned, reaching toward the same goals. You support and empower staff to enable them to deliver great member service.

Everyone strives to deliver an experience that feels uniquely MEC. Our Store Managers focus on these four key areas.

  1. Hard Skills: Extensive experience in retail sales, store operations, driving results and experience in growing market share. A talent for succession planning and people management.
  2. Recruit, Train and Develop: You love recruiting people who naturally bring it. You ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You help coach the staff shoulder to shoulder on the job. You live the values in everything you do and model what great looks like to bring it. You are creative in motivating the team to deliver a MEC place to shop.
  3. Leadership: You are creative in how you motivate your team to deliver an exceptional member experience You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbor. You are willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale. You strategize and embody the missions and vision of our business.
  4. Praise and Care: You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can.

What great looks like
You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events.