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OneOcean Group: Customer Service Manager

OneOcean Group

This is a Full-time position in Laval, QC posted July 19, 2021.

JOB SCOPEThe Customer Service Manager owns the relationship for all customers within their allocated portfolio or territory.

They will be responsible for ensuring that the everyday requirements of their customers are fully achieved on time and right first time, and will manage all aspects of the taking, processing and fulfilment of orders and resolving queries.The Customer Service Manager must act responsibly and be aware of any overdue debt and if there are any underlying problems causing this.The Customer Service Manager is required to attain a detailed knowledge of the operation and benefits of the Business Management System, thus enabling them to promote and develop the service to existing and potential customers.Tasks & ResponsibilitiesHere’s what your day-to-day will look like in this role Development of existing customer relationships through proactive contact via the telephone, and at meetings providing a personalised service Responsibility for the day to day running of the account and be the main point of contact for their customer Liaise with and assist finance to resolve any account/debt issues.

Compilation of quotations, both paper and electronic Inputting of orders into the in-house systems Production of fleet supplies both monthly and on-demand Accurate maintenance of customer and vessel records Record and resolve all complaints effectively Acquisition of a thorough knowledge of all in-house services Provision of cover for peers during absence Any other task determined necessary by line management RequirementsValues that matter to us you’re customer focused and a problem solver you’re an attentive listener and quickly develop trust you’re known for your ability to produce fast, concrete results You connect easily with others and express yourself clearly You know how to manage priorities you take ownership of your tasks and meet targets What we need from you?

Great oral and written communication skills in English and the language appropriate to your portfolio At least 3 years’ customer service experience, ideally within a professional services industry Ability to own and resolve problems and able to effectively manage expectations in challenging scenarios Flexibility to travel overseas, which may be required occasionally and at short notice Willingness to work a flexible shift pattern, in line with the needs of the team Experience in the marine industry is an asset Benefits Work From Home Flexible hours Training & Development Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP Group RRSP Group Life AD& D Critical Illness Insurance Beautiful and well-located office (downtown) with secure bike room and showers What you need to get cosy (fresh fruits, tea, and coffee obviously)