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Parts Clerk

Groupe Amiel (Distinctive, Corbeil Électroménagers et Les Spécialistes de l’électroménager)

This is a Contract position in Laval, QC posted November 23, 2022.

Are you an initiative-minded, autonomous, bilingual (French and English) person with an analytical mind? DISTINCTIVE is currently looking for an appliances parts Clerk to join its dynamic team.

We are looking for a motivated individual who is open to learning. DISTINCTIVE has in place a continuous training system that will make you the best in your job.

Moreover, DISTINCTIVE offers a range of competitive advantages, such as:

  • Competitive salary
  • Insurance plan
  • 3 weeks vacation
  • Flexible hours
  • Gym on-site

Here are the responsibilities that await you in this role:

  • Analyze part diagrams to ensure the accuracy of parts orders.
  • Manage incoming calls from retail customers and contractors.
  • Identify and assess customer needs.
  • Establish lasting relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information using the right methods/tools.
  • Deal with customer complaints, provide appropriate solutions and alternatives in a timely manner; follow up to ensure resolution.
  • Keep records of customer interactions using existing systems (Nav – ZenDesk)
  • Follow Distinctive’s procedures, guidelines and policies.
  • Ability to multi-task, prioritize and manage time effectively
  • Manage orders: processing and receiving of parts, preparation, packaging and shipment of parts
  • Analyze part diagrams to ensure accuracy.
  • Proceed to return parts authorizations according to the procedures in place

If you too want a chance to professionally develop in a growing organization, don’t wait any longer; apply today and become a superstar in our team.

-Bilingual (French/English)
– Analytical