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Technical support specialist

Electron Metal

This is a Contract position in Laval, QC posted January 4, 2022.

A Technical support specialist is responsible for conducting the preliminary drawings and details according to the specifications of the customers. In addition, is in charge of the customer service.

Create preliminary drawings:

  • Analyze the list of parts and specifications
  • Ensure that the drawings take account of all the required specifications
  • Send drawings to the client or return them to the sales representatives or customer service, in order to obtain approval.

Quote Preparation :

  • Receive request for quote by phone, email or, fax
  • Consult the price list when there is a demand for existing products and give the customer the information by telephone or in writing
  • Refer new customers to the sales representatives
    • Clarify the needs of clients wanting custom made products
    • Evaluate the feasibility of manufacturing custom made products
    • Estimate the total costs of production and determine the selling price
    • Transmits the quote and preliminary drawings to the client within the prescribed time limits
  • Follow up with the bid when necessary

Perform the tasks of the customer service :

  • Take calls from customers
  • Answers the general questions (price, delivery times, products, etc.) as well as, technical questions (installation, use, etc.)
  • Adresses special requests and follows up with production
  • Act as liaison between distributors and clients
  • Follow up with clients on custom made orders
  • Maintain & update client files

Skills Required

  • Organized Individual
  • Ability to perform calculations
  • Ability to work in a multitasking environment
  • Attention to Detail
  • Ability to work in a team
  • Communication skills

Package

Salary: 50.00-60.00