Director, delivery of business solutions

Your mission is to ensure the delivery in project mode of enterprise systems (ERP, CRM, etc.) and maintenance and logistics management software, in a context of on-site or cloud computing deployment based on Microsoft solutions and technological environment.

More specifically, the role includes three main responsibilities:

(1) assume project management in the context of short projects (as opposed to long projects conducted in large enterprises) throughout the project lifecycle, including post-implementation technical support;

(2) assume the operational and human management of the consultants placed under his responsibility;

(3) assume process management and operational monitoring of assignments (project progress monitoring, capacity management, issue resolution, etc.) using key performance indicators (KPIs) and monitoring dashboards.

MAIN RESPONSIBILITIES

• Enhance the existing project management framework and processes, using proven practices and reference frameworks, to provide a robust and scalable governance structure for efficient project management;
• Implement a project portfolio management approach that allows for the prioritization of projects to ensure that the right projects are managed at the right time, in line with the company’s strategic objectives, taking into account resources (availability, skills, etc.), financial and risk constraints;
• Implement a project operational management dashboard to visually represent the status and health of projects/project portfolio, using key performance indicators (adherence to scope, schedule and cost);
• Manage the complete delivery of software solution delivery projects across the entire project lifecycle, from requirements analysis to post-implementation support;

• Ensure that commitments in terms of quality, costs and deadlines are met;
• Contribute to framing needs, anticipating problems and resolving crises by providing the appropriate solutions;
• Ensure that problems are resolved according to the objectives and deadlines set out in the service or support contracts;
• Monitor the resources assigned to projects on a daily basis, in the context of multidisciplinary teams, in order to optimize the billing rate and, for inter-mandate resources, identify, implement and monitor the necessary action plans (contribution to sales support, demos, training, skills development, etc.);
• Participate/contribute to the recruitment, hiring, integration and performance evaluation of resources in his team, including immigration files, in close collaboration with the HR team;

• Ensure the retention of resources through regular performance evaluations, the development of their skills and targeted training according to their areas of expertise;
• Ensure interaction with other internal teams;
• Produce relevant technical documentation on a regular basis and for R&D purposes;
• Perform all other related tasks.

PROFILE DESIRED 

• Undergraduate degree (certificate, bachelor’s) in computer science, information technology management, software engineering or a related field; 
• Asset: Second cycle university diploma (DESS, Master’s, MBA, etc.) in software engineering, information technology management or a related field; 
• Significant experience in project management of enterprise systems and software application deployment projects; 
• Significant experience in mobilizing multidisciplinary teams in order to achieve objectives and meet customer expectations; 
• Significant experience in managing the performance of consulting activities using KPIs and dashboards; 

• Understanding the objectives, benefits and main functionalities of Enterprise Resource Planning (ERP) system, such as Microsoft Dynamics NAV; 
• Asset: Master cloud computing technologies, trends and perspectives: service models, deployment models, Microsoft Azure, AWS, Google Cloud, etc.; 
• Committed to continuous improvement; 
• Good presence, in order to be able to represent the company with clients or strategic business partners; 
• Excellent emotional intelligence and ability to listen; 

• Curious, autonomous, proactive, dynamic, motivated and passionate about new technologies; 
• Ability to deliver highly reliable results with good management of priorities and time; 
• Ease in providing simple solutions to complex business needs and/or technical contexts; 
• French & English essential, both written and spoken.