Network Operations Center Analyst

Are you looking for new challenges? Do you unconditionally love Microsoft? Networking has no secret for you and you have a facility to communicate with customers. Here is a great opportunity you won’t want to miss!

Our client, an IT solutions specialist located in Laval, is looking for a Network Operations Center Analyst who can be proactive and take initiative.

Main tasks:

• Perform full implementation of the managed services portfolio using the N-Central remote monitoring and management system.
• Perform reporting and maintenance for customers and document it.
• Perform Level 2 support on servers and network printers.
• Perform Level 3 response and analysis of network infrastructure, entry-level SAN/NAS, data backup, recovery and email incidents.
• Run script functions in Microsoft Active Directory (login scripts, GPO settings).
• Work with the vCIO in planning IT projects
• Oversee service incidents and on-site interventions.
• Keep up to date on new technologies.
• Perform any other related duties.

Benefits of this position?

• Competitive salary.
• Social benefits.
• Training, coaching and mentoring.
• Challenging work.
• Career development with the possibility of advancement within the company.

Requirements:

• A minimum of 5 years related experience.
• Experience administering and troubleshooting PC and print environments, including network connectivity as well as Microsoft Windows 7/8/10, Windows and Exchange Server environments.
• Advanced knowledge of Microsoft Office Suite, Outlook, 365, web servers, Adobe PDF Reader and Writer, anti-virus software; Bit Defender, MacAfee, Symantec, Sentinel One.
• Knowledge of remote management tools.
• Experience with Active Directory fundamentals.
• Implementation and support of LAN, WAN, wireless network and data backup.
• Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices and overall functionality.

Ideal candidate:

• Advanced French and English – written and spoken.
• Ability to communication with customers.
• Strong service provision and relationship management skills.
• Punctual and analytical.
• Excellent communication skills and business acumen.

Interested in this position? Please send your application to Marie-Joëlle Côté-Paquet by email at mariejoelle@bedardressources.com

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