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Network Operations Center Analyst

Bédard Ressources inc.

This is a Contract position in Laval, QC posted March 18, 2023.

Are you looking for new challenges? Do you unconditionally love Microsoft? Networking has no secret for you and you have a facility to communicate with customers. Here is a great opportunity you won’t want to miss!

Our client, an IT solutions specialist located in Laval, is looking for a Network Operations Center Analyst who can be proactive and take initiative.

Main tasks:

  • Perform full implementation of the managed services portfolio using the N-Central remote monitoring and management system.
  • Perform reporting and maintenance for customers and document it.
  • Perform Level 2 support on servers and network printers.
  • Perform Level 3 response and analysis of network infrastructure, entry-level SAN/NAS, data backup, recovery and email incidents.
  • Run script functions in Microsoft Active Directory (login scripts, GPO settings).
  • Work with the vCIO in planning IT projects
  • Oversee service incidents and on-site interventions.
  • Keep up to date on new technologies.
  • Perform any other related duties.

Benefits of this position?

  • Competitive salary.
  • Social benefits.
  • Training, coaching and mentoring.
  • Challenging work.
  • Career development with the possibility of advancement within the company.


  • A minimum of 5 years related experience.
  • Experience administering and troubleshooting PC and print environments, including network connectivity as well as Microsoft Windows 7/8/10, Windows and Exchange Server environments.
  • Advanced knowledge of Microsoft Office Suite, Outlook, 365, web servers, Adobe PDF Reader and Writer, anti-virus software; Bit Defender, MacAfee, Symantec, Sentinel One.
  • Knowledge of remote management tools.
  • Experience with Active Directory fundamentals.
  • Implementation and support of LAN, WAN, wireless network and data backup.
  • Knowledge of firewall concepts and functionality, switch configurations and networking methodologies, NAS/SAN devices and overall functionality.


Ideal candidate:

  • Advanced French and English – written and spoken.
  • Ability to communication with customers.
  • Strong service provision and relationship management skills.
  • Punctual and analytical.
  • Excellent communication skills and business acumen.



Interested in this position? Please send your application to Marie-Joëlle Côté-Paquet by email at


This is not exactly what you are looking for? Check all our other job opportunities on Consult our website regularly, new positions are added every day!


Salary: 80000.00-95000.00