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Technical Analyst – POS

Logiciels LOC

This is a Contract position in Laval, QC posted January 13, 2022.

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you!

The main role of the Technical Analyst – POSl at LOC is to support and train our customers and business partners in the use of our computer software, to ensure its proper functioning, and to perform the level 2 support activities. They will work closely with the programmer to ensure an adequate level of service for all IT tools. They will be actively involved in quality control activities and documentation of our software.

Under the supervision of the technical assistance Director, the Technical Analyst- POS will:

  • Ensure timely follow-ups with our customers and business partners for any problems encountered or for specific applications issues
  • Provide solutions to given problems and document each issue encountered with detailed notes within ticket
  • Analyze current requests in progress and assign a priority status for each of them
  • Perform analysis as well as adjustments to selected applications and/or customization requests
  • Enlist the participation of programmers when major modifications are required
  • Conduct audits tests on applications to ensure quality prior to delivery
  • Provide training to our customers for relevant applications
  • Produce application documentation for compliance, training and reference purposes

  • DEC, AEC college diploma or the equivalent in a relevant field
  • +3 years of experience in customer service, technical and application support
  • General knowledge of POS software
  • Ability to understand the technical needs of each client
  • Knowledge of banking interfaces
  • Experience with Pinpads and banking terminals
  • General knowledge of comunication protocols
  • Ability to manage priorities
  • Strong interpersonal skills
  • Passion for technology and good technical expertise
  • Understanding of HTML and CSS
  • Interest and ease of learning new technologies and products
  • Very good command of English and French (written and oral)