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Technology Alignment Manager (TAM)

Bédard Ressources inc.

This is a Contract position in Laval, QC posted March 18, 2023.

The goal of the TAM is to adopt standards and best practices for our clients’ IT environment. The TAM is a true proactive service of standardization through best practices. The goal is to reduce reactive issues, identify technical risks and provide long-term planning.

Are you interested in becoming a business technology advocate? Would you like to help companies perform better through the adoption of business technologies?

Duties include:

  • Develop and maintain technical knowledge of the client’s environment (including hardware, software and cloud services).
  • Perform regular proactive services as a technical lead.
  • Ensure compliance with best practices and submit recommendations to VCIO.
  • Identify technical risks and resolve issues to submit recommendations.
  • Check centralized service tools, monitor and ensure configurations are working properly.
  • Review reactive tickets to determine if upgrades or changes are needed to reduce reactive support.
  • Write remote and onsite technology alignment reports for managed customers.
  • Work with internal teams to create and update technical standards to reduce customer risk and reactive support time.
  • Keep up to date on new technologies, participate in MicroAge sponsored training initiatives, maintain personal certification requirements and obtain manufacturer certifications related to the business environment as required by management.
  • Maintain relationships with vendors.
  • Perform any other duties related to the position.

If you are ready to take on new challenges, we want to meet you!

Benefits of this position?

  • Competitive compensation.
  • Comprehensive benefits package.
  • Training, coaching and mentoring in a stimulating work environment.
  • Career development with opportunity for advancement within the company.


  • University degree in computer science, information science, or related field is preferred or equivalent experience.
  • Three to five years of field experience in customer-facing technology sales or in an advisory role.
  • In-depth knowledge of technology best practices, escalation procedures, organizational processes and MSP practices.
  • Strong written and verbal communication skills in French and English.
  • Ability to identify key IT infrastructure components as they relate to the client’s business objectives.
  • Good knowledge of technology trends that may have an impact on the client.


Ideal candidate:

  • Analytical and problem solving skills.
  • Excellent communication and interpersonal skills, with the ability to make presentations to clients and interact with technical resources.
  • Good knowledge of IT: networks, virtualization, Windows environment, security, Microsoft 365, backups, etc.
  • Autonomous, creative, enthusiastic and motivated with the ability to work in a fast-paced environment.


Interested in this position? Send your application to Christophe Catherine by email at


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