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Service technician

Hilti North America

This is a Full-time position in Laval, QC posted November 1, 2019.

Job Description SERVICE TECHNICIAN IMontreal, QuebecReference No: 14892What’s the role?The role of Service Technician I is to maintain quality of service in the repair of Hilti equipment by timely and efficient repairs, and providing best-in-class customer service.

This position contributes to the overall financial success of the company by controlling cost of goods sold (COGS), process improvement, and cost containment throughout the repair process.

Additionally, the Service Technician I is responsible for maximizing productivity within Repair Operations (RO) while delivering high-quality, timely repairs of Hilti tools, and enhancing the value-added image associated with owning Hilti tools.What does the role involve?Maintain and enhance technical knowledge and skills through continuous professional development by studying and reviewing on-line repair manuals, schematics, and technical filesPerform high quality repairs to Hilti products through proper problem diagnosis and application of prescribed corrective measures while utilizing appropriate tools and systemsUse hand scanners to receive, diagnose, pick spare parts, repair, and complete the repair of Hilti toolsConduct final functional and safety testing after every repair to ensure customer safetyMaintain adequate parts inventory by accurate picking of spare parts, identifying and increasing inadequate safety stock levels, through continuous inventory trackingAssist Senior Repair Technician in maintaining rapport and communication through daily contact with customers and/or sales personnelAssist with benchmarking repairs, reducing cost of goods sold, and standardizing repairs throughout the repair network, by traveling and participating in Tool Repair Workbench SummitsProvide data and information to Hilti quality and product managers that are used to identify potential improvements to the overall quality and safety of Hilti toolsMaintain work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbent to perform the job in a timely, safe, and efficient mannerFollow company policies, procedures, and rulesFollow Hilti’s core values of Teamwork, Integrity, Commitment, and CourageAdditional duties as assignedOur tools are chosen for projects ranging from smart and safe housing to some of the world’s highest-profile constructions.Why should you apply?We have an excellent mix of people.

Success at Hilti is down to teamwork and ability, no matter what your background.What you need is:High School Diploma/GED or equivalent experience requiredExperience in mechanical or electrical repairsExperience using Windows Applications preferredStrong communication and interpersonal skillsMust possess good attention to detail and have the ability to meet deadlinesAbility to learn quickly and operate effectively in a rapidly changing environmentMust be customer service oriented and be able to work in a team environment“Hilti, Inc is committed to employing a diverse workforce.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.” Company Description If you’re new to the industry, you might not have heard of us.

We provide leading-edge tools, technologies, software and services for the global construction sector.

We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service.

With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.