Gérante, Cosmétiques – Magasins À Grand Volume

Location:5730 Avenue De Monkland, Arr.

C.D.N./N.D.G., Montreal, Quebec, H4A 1E6Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.Why this role is important?SUMMARY:To manage resources of the Cosmetic department in order to maximize and achieve sales targets.

To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member.

The ideal Cosmetic Manager will:Drive a Passion for Results – Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvementProvide Thought Leadership – Analyze and solve problem, support strategies, apply business acumenEngage our People – Build collaborative relationships, build talent, engage and inspire, communicate effectively, influence othersdemonstrate Personal Leadership – Build trust, adapt and learn, lead by example on all Shoppers Drug Mart initiatives (eg.

Derm Consultations, Makeup Artistry, etc.)DUTIES & RESPONSIBILITIES:Sales ExpectationsUtilizes corporate Sales Tracking Tools and Dashboard to set sales goals and adapt sales program to meet targetsSells to customers and coaches / mentors staff in selling skillsEnsures sales maximized through developing effective sales techniquesStrives at a minimum to achieve and meet sales total department targetsAssists in determining that financial objectives for Cosmetic department are established and achievedEnsures staff achieve productivity objectivesEnsures brand sales are tracked and annual targets are achievedCustomer ServiceAlways put the Customer first and provides superior customer service, consultations, demonstrations (ie: make-up applications, skin consultations, and fragrance demonstrations)Monitors and communicates CSI survey results and objectives with team membersUses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales.

These tools include, but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, iPad for eClienteling and to promote Assisted Selling, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.Actively models the desired behavior with eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics, and monitors the usage by staffUtilizes and maintains a robust Siebel – Back End eClienteling systemBooks appointments for events and manages annual incremental event schedulePromotes products through marketing and encourages use of the PC Optimum programIntroduces and promotes Assisted Selling to customersAnswers customer inquiries regarding products, return policies, etc.Resolves customer complaints according to established guidelinesEnsures staff are trained to beauty sales standardsTeam LeadershipMentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultationsCreates an environment where “selling is fun”Assists in hiring quality Cosmeticians with excellent customer service and selling skillsDevelops and reviews development plans with staff to upgrade skillsChallenges Cosmeticians continuously to attain targeted goalsAddresses performance issues directly, with respect and fairness, involving the Front Store Manager where necessaryPrepares performance appraisals in association with Front Store ManagerRecommends performance pay increases to the Associate-OwnerDemonstrates a professional image, including clean and complete uniform with name badge, full make-up, and wearing only cosmetic and fragrance brands that Shoppers Drug Mart sellsEnsures team and self utilizes Derm Centre (where applicable) when conducting Skin Care Demonstrations and Consultations with each Cosmetician, aiming to achieve “3” per eight hour shift or “1” per four hour shiftArticulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values” and engages team membersOperationsUtilizes corporate sales tools to continuously track Cosmetic salesEnsures Cosmetic Operating Standards are in placeIdentifies “peak hours” and schedules shifts accordinglyWorks with FSM to maintain balanced Cosmetic inventory and overall department imageEnsures staff attend and participate in Shoppers Drug Mart specific training programs ie: Programs found on SDMUWorks with FSM to ensure pricing, signing, and ticketing of merchandise is accurateDesignates Cosmeticians as specific brand captains and ensures they attend appropriate vendor schoolReviews and uses customer service survey scores as a motivational and educational tool for the Cosmetic teamAdheres to image/ uniform guidelinesMarketing and MerchandisingWorks with merchandisers to implement displays to reflect promotional programs as communicated on the In-Store WebCo-ordinates and implements in-store promotionsFollows New and Now calendar providedCreates incremental calendar of in-store eventsConducts outbound marketing and networking within the communityGeneralComplies with all health and safety regulationsComplies with all store policies and proceduresComplies with loss prevention policies and procedures and ensures they are executed in the departmentActs professional at all timesQUALIFICATIONSPlanning, Judgment and Decision MakingIndependent thinking and decision making when dealing with issues related to customer’s needs and wantsJudgment & decisions would be made based on ability to ask the right questions leading to product choice for the appropriate solutionsThis position requires the ability to act upon tasks and goals outlined by managementDevelops a yearly plan for personal developmentWork in conjunction with the Associate-Owner and Front Store Manager to prepare and implement the Yearly Marketing PlanAbility to analyze situations based on business observations and identify people that need special attentionEXPERIENCESales experience with a proven track record of achieving sales goalsCosmetic experience – Proven ability to demonstrate make-up application, fragrance, skin care consultationsEffective verbal and written communication skillsCustomer service orientedCommitment to providing excellence in Customer ServicePrevious experience in leading a teamWORKING CONDITIONSAbility to work flexible shifts which may include nights and weekendsAbility to work in a fragrance filled environmentPHYSICAL REQUIREMENTSAbility to lift up to 50 poundsAbility to climb ladderAbility to bend and stretch to stock shelvesThe above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.J2WRTLWhy work in a Pharmaprix store or community pharmacy?Work for a local business owner while having the support of a strong retail brand.

Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Pharmaprix University (UPHX).Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.Employment Type:Full timeType of Role:RegularAssociate Owners in the Pharmaprix network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.

Accommodation is available upon request for applicants and colleagues with disabilities.In addition, we believe that compliance with laws is about doing the right thing.

Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.%8692154% %%management%%