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User account administrator

Nordia Inc.

This is a Full-time position in Laval, QC posted October 30, 2019.

Description The Login Access management Team, under the IT Department, is looking for a User Account Administrator.

The person will work from the Laval centre.

Please, note that this position might require night work between 1 or 2 hours.

As a User Account Administrator, you will: Process requests from internal and external clients related to users’ profiles.

Create and modify profiles on the AAS System (Agent Administration System) and the IDM (Login access Management Tool).

Make sure that all users have the appropriate access to the applications required according to their roles and line of business.

Make sure that all users have the appropriate skills assigned on the telephony system.

Keep up to date the Personal Catalogue and register new services when necessary.

Interact with clients via email and conference calls.

Identify opportunities for improving IT services by developing new processes.

Create reports in Excel.

Active Directory Manager and other relevant IT tools.


Here’s what you need to succeed: Bilingual required – Excellent communication skills (spoken and Written French / English).

DEC or AEC in Computer Science.

Strong organizational, planning and multi-tasking skills.

Detail oriented.

Team oriented and autonomous.

Two years or more experience with Microsoft Active Directory is an asset.

Two years or more experience in a call centre environment is an asset.

Two years or more experience on a technical support role is an asset.

Ability to interpret data, identify trends and provide solution to complex problems.

Good knowledge of the MS Office suite (especially Excel) is essential.

Apply now!

by Jobble