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Directrice ou directeur des télécommunications en réseaux

Connect it Networks Inc.

This is a Full-time position in Laval, QC posted November 3, 2019.

Connect it Networks brings people and opportunities together.

Driven by a desire to increase employee productivity and technological efficiency, we are making business communications more accessible than ever.

Knowledge, experience, and quality are at the forefront of everything we do.

With these guiding principles and a strong focus on personalized client support, we have become one of the most respected Unified Communications as a Service (UCaaS) providers in the industry.

For over 20 years, Connect it Networks has been developing communications services to meet the demands of our clients’ most challenging requirements.

These fully customized solutions unified communications and collaboration, SIP trunking, fiber-optic connectivity, business Wi-Fi and networking have a proven record and are trusted by businesses throughout Canada.

Role Summary The Network Telecommunications Manager is responsible for providing enterprise leadership to the networking and telecommunications teams and deliver high levels of customer service in a cost-effective manner.

This role develops and coordinates all network and telecommunications operations including LAN/WAN, wireless, IPTV, VoIP and Contact Centers for businesses, customers and a highly available data center environment.

The foundation of this position is establishing operational policies and processes that are consistently applied and executed to optimize quality, productivity and utilization, increased level of employee engagement, identifying client’s technical needs, oversees the delivery of services within the context of the business.

The Network Telecommunications Manager is responsible to build partnerships and liaising with team leaders to determine services, the criteria for delivery of those services, and how to develop solutions to any issues that arise.

He/She will also provide senior leadership, direction, and accountability to define and improve future and current operational processes, services, technology and deliver a road map aligned with the business strategic plan and industry-leading practices.

Main Responsibilities: Technology Develop and implement technical solutions, security policies and automation including those for cloud telephony, business and data center architecture, operational processes, disaster recovery, technology governance frame work and service provisioning; Develop, implement, and manage technical operations, including system operations, monitoring, availability and capacity management, service requests and incident management, and service-level management for all services, whether provided internally or through third-party service partners; Develop, implement, and manage a security program, including the establishment of the overall security governance, the protection of the company’s network and infrastructure, the monitoring and management of security threats and attacks, the management of the company’s compliance requirements, and the establishment and continued readiness of the disaster recovery plan; Develop and review budgets for hardware infrastructure and ensure that they comply with stated goals, guidelines, and objectives; Review performance of systems, telephony cloud services and IPTV services to minimize operating costs and determine productivity levels and upgrade requirements; Benchmark, analyze, report on, and make recommendations for the improvement of the hardware infrastructure and systems; Manage third parties (relationships, contracts, SLAs, etc.) involved in operations and infrastructure; Manage operational and infrastructure budget; Customer Experience Oversee provision of end-user services, including help desk and technical support services; Assess customer feedback and improve process to retain excellent customer service; Effectively manage customer expectations with regards to service and challenges; Collaboration with Project Management: Plan and coordinate resources needed to achieve project goals; Identify and resolve issues that arise; Mitigate risks by identifying and managing project dependencies and critical path throughout the project lifecycle; Proactively manage changes in project scope, identifying potential risk areas, and devising contingency plans; Build, develop, and grow business relationships with clients vital to the success of the project; Team Management: Manage technical team including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions; Actively encourage staff development through coaching.

Ensure new and existing team members have the tools necessary to perform their job responsibilities with a high degree of effectiveness; Coach and mentor by providing periodic feedback and acknowledge the performance and contribution of team members; Ensure that team members are adequately informed as to project goals and objectives and company policies; Create an environment where people are motivated to do their best; Develop and drive team’s quality and performance objectives to meet KPI and SLA metrics.

Ability to effectively select staff and ensure adequate staffing levels; Qualifications and Competencies: Education University degree in the field of Computer Science or Information Systems or equivalent.

Network Security certification (asset) Agile, ITIL certification an asset Experience 8-10 years of management experience in a similar role in telecommunications; 5-8 years of networking technologies experience; 5 years of computer network management experience; Experience managing a team of 20 or more employees and tracking a significant budget; Knowledge of telecommunication and network service delivery lifecycle processes; Knowledge of PC software applications; Working technical experience in: o Design/architecture of private and public cloud networks and operating cloud solutions; o Avaya IP Office and/or Aura, IPOCC or ACCS contact center; o Deploying & maintaining network and VOIP systems; o Specialization in network/telecommunication operations; o Internet standards, including (OSPF, BGP, DNS, DHCP, NTP); o managing high-availability datacenter environment and disaster recovery architectures and processes; o Information Technology Infrastructure Library (ITIL) principles, practices and processes; o managing software, hardware and network infrastructure in a carrier environment; Competencies Ability to manage and lead a team of technical personnel; Strong leadership, communication and negotiating skills; Ability to develop a budget, and maintain and track corresponding purchases; Ability to handle multiple deadlines and set priorities; Self-driven, self-motivated, results-oriented, customer service-oriented while being an effective team player; Ability and enthusiasm to think through hard problems and work with teams to bring innovative solutions to reality; Demonstrated ability to work well with others and be respected as a leader; Ability to learn new technology; Ability to develop and write quality technical documentation for clients and technical employees; We Offer: Competitive salary Car allowance Laptop and mobile device Group insurance plan VRSP Plan Connect it Networks is committed to employment equity.

Only those candidates who have been retained will be contacted for an interview.